Effective Date: 10 March 2025
Oligo Payments Pty Ltd ACN 680 598 029, trading as Oligo and any of our related entities (collectively referred to as “Oligo”, “we”, “us” or “our”), we are committed to delivering high-quality services at all times. In the unlikely event that you are dissatisfied, we encourage you to contact us as soon as possible. We are here to address any issues or concerns you may have in relation to our products or services.
We are dedicated to resolving any disputes or complaints in a fair, respectful, and timely manner. If you have a dispute or complaint, please use one of the following methods to reach out to us:
Contact Information
Oligo Payments Pty Ltd
Email: complaints@oligo.com.au
Phone: +61 3 9981 6888
In writing: Suite 313, 837 Burwood Road, Hawthorn East VIC 3123
Our aim is to resolve all complaints fairly and promptly. However, if you are dissatisfied with our proposed resolution, or if 30 days have passed since you initially raised your complaint, you have the right to refer your complaint to AFCA. The contact details for AFCA are as follows:
Australian Financial Complaints Authority Limited
Website: www.afca.org.au
Email: info@afca.org.au
Phone (free call): 1800 931 678
In writing: GPO Box 3, Melbourne VIC 3001
Please be aware that lodging a complaint with AFCA is free of charge. Should you require a summary of our dispute resolution process, please do not hesitate to request it from us.
